Room Escapers, LLC
Updated Effective Date: April 3, 2026
Room Escapers, LLC (“Company,” “we,” “us,” or “our”) operates escape room experiences and related services, including through our website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online or in person.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Email address
- Phone number
- Billing and booking details
- Payment information (processed via secure third-party providers)
B. Booking & Transaction Data
When you make a reservation through our booking system (including ER Tempus), we may collect:
- Reservation details
- Group size and preferences
- Communication history
C. Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Device type and browser
- Pages visited and time spent
- Referral sources
D. Marketing & Advertising Data
We may collect information via:
- Cookies
- Pixels (e.g., Meta/Facebook Pixel)
- Google Analytics and Google Ads
E. Experience-Related Information
- Signed waivers or participation forms
- Photos or videos taken during or after your experience
2. How We Use Your Information
We use your information to:
- Process bookings and payments
- Confirm and manage reservations
- Communicate with you (including reminders and support)
- Send promotional emails, offers, and updates (opt-out anytime)
- Improve our website, marketing, and services
- Analyze trends and advertising performance
- Maintain safety and operational integrity
3. Sharing and Disclosure of Information
We do not sell your personal information for monetary value.
We may share your information with:
Service Providers
- Booking software (e.g., ER Tempus)
- Payment processors (e.g., Stripe, Square)
- Email marketing platforms (e.g., Mailchimp)
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Google Ads, Meta/Facebook Ads)
Legal Requirements
We may disclose information:
- To comply with legal obligations
- To protect our rights, customers, or safety
4. Cookies, Tracking & Advertising
We use cookies and similar technologies to:
- Enhance user experience
- Track website performance
- Deliver targeted advertisements
These tools may collect or share data with third parties for advertising purposes.
You can:
- Adjust browser settings to disable cookies
- Use ad settings tools (e.g., Google Ad Settings, Facebook Ad Preferences)
5. Photos and Marketing Use
We may take photos or videos during or after your experience.
These may be used for:
- Social media
- Website content
- Promotional materials
By participating, you may be included in such media.
If you prefer not to be photographed or recorded, please notify staff at the time of your visit, and we will accommodate your request.
6. Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location (including California), you may have the right to:
- Request access to your personal data
- Request deletion of your data
- Opt out of certain data sharing for advertising
To exercise these rights, contact:
📧 info@roomescapers.com
We will respond within a reasonable timeframe.
8. “Do Not Sell or Share” Notice (California Residents)
While we do not sell personal data for money, we may share certain information with advertising partners (e.g., via cookies or pixels), which may be considered “sharing” under California law.
You may request to opt out by contacting us at:
📧 info@roomescapers.com
9. Children’s Privacy
Our services may be used by minors with parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
11. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
13. Contact Information
Room Escapers, LLC
7 Marshall St
Boston, MA 02108
United States